The smartphone has changed the daily commute with new services that make it easier and more convenient. In fact, mobile is the predominant device used for accomplishing daily commuting tasks like getting directions, booking a ride, and entertainment while commuting.
Our study polled urban mobile-first consumers on their daily commute within the US.
Within this report you’ll discover:
Looking ahead, we are still in the early stages of leveraging new technology like AI and voice assistants with around a third of respondents expressing current interest. Regardless, the future of commuting and travel will continue to evolve rapidly. This presents opportunities to continually streamline and improve the customer experience.
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